FAQ

I can't log in anymore / I forgot my password
You can reset your password and log in using this link.  Click here to reset your password
Tue, 4 Jun, 2024 at 1:07 PM
I cannot find my quotations
There are three possible situations: 1. Your subscription has expired When your subscription ends, it is automatically converted to a free plan. As a resu...
Tue, 21 Apr, 2026 at 5:23 PM
VAT number is invalid
The VAT number is correctly activated in the Belgian KBO, so there is no issue with the number itself. However, it is currently not yet visible in VIES,...
Tue, 21 Apr, 2026 at 5:18 PM
Adding a signature block to a quote in Simplybooks
EenvoudigFactureren allows you to add a signature block to both quotes and invoices.  However, if you want to have different signature blocks for quotes a...
Tue, 4 Jun, 2024 at 1:18 PM
Can I still adjust my invoice after it has already been sent to my accountant?
Once an invoice has been sent to the accountant, it typically cannot be adjusted. This is because an invoice can only be sent to the accountant once, meanin...
Tue, 4 Jun, 2024 at 1:21 PM
Customers with a business number but exempt from VAT.
Go to the customer profile of the client > edit > customer details > check the box 'not liable for VAT' for the business number. You can no...
Tue, 4 Jun, 2024 at 1:23 PM
I've created a free trial account, will it be reset after 30 days?
When creating a new account, a trial period (30 days) is always initiated. Afterward, the account automatically reverts back to a Free subscription. As a us...
Wed, 5 Jun, 2024 at 2:03 PM
My email is ending up in the spam folder, am I losing potential customers?
If you have set 'Own email address (DNS)' as the sending method in your settings to send emails using your own email address, then you also need t...
Wed, 5 Jun, 2024 at 2:17 PM
I've configured my DNS, yet I'm still getting a notification. Is this okay?
This notification is purely informational. It will always be visible, even if activation was completed correctly.
Wed, 5 Jun, 2024 at 2:18 PM
Is it possible to personalize company information on my invoice?
By default, the company name, address, VAT number, and bank account number are placed on the invoice in a vertical layout. However, it's certainly possi...
Wed, 5 Jun, 2024 at 2:20 PM