FAQ

I cannot find my quotations
There are three possible situations: 1. Your subscription has expired When your subscription ends, it is automatically converted to a free plan. As a resu...
Tue, 21 Apr, 2026 at 5:23 PM
Can I still adjust my invoice after it has already been sent to my accountant?
Once an invoice has been sent to the accountant, it typically cannot be adjusted. This is because an invoice can only be sent to the accountant once, meanin...
Tue, 4 Jun, 2024 at 1:21 PM
I've created a free trial account, will it be reset after 30 days?
When creating a new account, a trial period (30 days) is always initiated. Afterward, the account automatically reverts back to a Free subscription. As a us...
Wed, 5 Jun, 2024 at 2:03 PM
The reference is not appearing on my invoice. Why is that?
To display the reference on your invoice, go to your account > layouts > update layout > document details > check 'reference.' At th...
Wed, 5 Jun, 2024 at 2:24 PM
How can I reset the invoice numbering for the new year?
To reset the invoice numbering for the beginning of the year, you can enter the new invoice number when creating the first invoice of the year. Enter th...
Wed, 5 Jun, 2024 at 2:33 PM
How can I adjust the status of an invoice?
To change the status of an invoice to "PAID," you need to process a payment. To do this, go to the relevant invoice and click on 'Payment&...
Wed, 5 Jun, 2024 at 2:35 PM
Hoe kan ik bijkomende gegevens (bankrekeningnummer, telefoonnummer, slogan, etc) op de factuur plaatsen?
How an invoice should look and what information it should contain varies for each person. Therefore, it's possible to customize the invoice to some exte...
Wed, 5 Jun, 2024 at 2:39 PM
How do I adjust the default payment term?
The default payment term is set to 30 days. If you wish to adjust this, go to Settings > Options and change the value of 'Invoice Payment Term.' ...
Wed, 5 Jun, 2024 at 2:40 PM
If you don't use payment terms, how do I remove them from the invoice?
You can set the payment term per invoice. If you wish not to use a payment term, you can set it to '0' on the invoice (during creation or modificati...
Wed, 5 Jun, 2024 at 2:44 PM
I always work with prices including VAT. Can I specify the unit price including VAT?
You can always specify that amounts must be entered inclusive of VAT when creating invoices, quotes, and other documents, as well as when creating items. Ou...
Thu, 20 Aug, 2026 at 3:28 PM