I want to create an invoice but it's no longer working
Your subscription expires today, therefore invoicing is no longer possible. To continue using our services, we recommend that you renew your subscription. ...
Tue, 4 Jun, 2024 at 1:04 PM
I can't log in anymore / I forgot my password
You can reset your password and log in using this link.  Click here to reset your password
Tue, 4 Jun, 2024 at 1:07 PM
I have a Free subscription but I can't find my quotes
Once the account has been converted to the free Free subscription, existing quotes are no longer visible.  However, if an upgrade to a Pro subscription is ...
Tue, 4 Jun, 2024 at 1:09 PM
VAT number is invalid
The VAT number is indeed activated in the CFE, so there is no error in the number. However, it is still not visible on VIES, a VAT information exchange sys...
Tue, 4 Jun, 2024 at 1:14 PM
Sending a subscription to another email address
In the case of a normal invoice mailing, "Myself" will be the email address of the logged-in user. However, if a subscription is running, this is ...
Tue, 4 Jun, 2024 at 1:16 PM
Adding a signature block to a quote in Simplybooks
EenvoudigFactureren allows you to add a signature block to both quotes and invoices.  However, if you want to have different signature blocks for quotes a...
Tue, 4 Jun, 2024 at 1:18 PM
Can I still adjust my invoice after it has already been sent to my accountant?
Once an invoice has been sent to the accountant, it typically cannot be adjusted. This is because an invoice can only be sent to the accountant once, meanin...
Tue, 4 Jun, 2024 at 1:21 PM
Customers with a business number but exempt from VAT.
Go to the customer profile of the client > edit > customer details > check the box 'not liable for VAT' for the business number. You can no...
Tue, 4 Jun, 2024 at 1:23 PM
I've created a free trial account, will it be reset after 30 days?
When creating a new account, a trial period (30 days) is always initiated. Afterward, the account automatically reverts back to a Free subscription. As a us...
Wed, 5 Jun, 2024 at 2:03 PM
My email is ending up in the spam folder, am I losing potential customers?
If you have set 'Own email address (DNS)' as the sending method in your settings to send emails using your own email address, then you also need t...
Wed, 5 Jun, 2024 at 2:17 PM