FAQ

"I don't have a company yet, so I'm an individual, but I still need to create an invoice. Is this possible?"
Legally, only a company can issue invoices. An individual can only issue an expense note (without VAT). You can create expense notes by checking the option ...
Wed, 5 Jun, 2024 at 2:51 PM
During the upload of a new logo, if you receive a notification that the logo is too large, what are the maximums?
To avoid too much influence on the layout of the invoice, maximum limits have been imposed on the logo you can upload. The logo must have a height of 200px ...
Wed, 5 Jun, 2024 at 2:55 PM
I don't see the site address appearing when I print the invoice.
How do I create a site address? You can add or update the site address in the 'customer record'. Go to your customer > update > add addre...
Wed, 5 Jun, 2024 at 3:06 PM
Can I add a QR code to the invoice?
Adding a QR code to the invoice can be achieved by integrating with POM, Payconiq, Mollie, or EPC. Once the integration is set up, a QR code will automatica...
Wed, 5 Jun, 2024 at 3:10 PM
How do I merge multiple delivery notes into one invoice?
Go to the delivery notes, select them by checking the boxes, click on 'create document', and choose 'invoice'.
Wed, 5 Jun, 2024 at 3:35 PM
How to change an invoice number
Our tool systematically ensures that your invoice numbers follow each other nicely (2022-0001, 2022-0002, 2022-0003, ...). However, in some cases, it may be...
Wed, 5 Jun, 2024 at 3:38 PM
I have 2 accounts and need to switch between them, how do I set one account as priority?
To do this, go to the top right of your account and click on your username. Then, select the account you want to set as the default account under 'your ...
Wed, 5 Jun, 2024 at 3:44 PM
How to add an informative line
When creating the invoice, you can also add "information lines". This can be useful when you want to add a line without additional information s...
Wed, 5 Jun, 2024 at 3:52 PM
How can I add an attachment?
When sending the invoice, you'll see a paperclip icon. You can use this to attach the file.
Wed, 5 Jun, 2024 at 3:59 PM
According to Simplybooks, my customer's VAT number does not exist.
The VAT number is activated in the Crossroads Bank for Enterprises (KBO), so there is no error in the number itself. However, the number is currently not vi...
Thu, 6 Jun, 2024 at 10:34 AM